Terms & Conditions


The Sleeping Bags Outlet is part of Silverfox Global Ltd and as such all payments will be taken under this name.

:: Delivery

Our products are shipped via Royal Mail or DPD Courier from Leeds. If you feel your delivery has been lost in transit please see below.


:: Returns

You have the right to return your goods at any time up to the end of 45 working days after you receive the goods. For information on how to return an item please see our customer services portal.

:: Orders Lost in Transit
Due to Royal Mail terms and conditions of postage we must wait 14 days before declaring an order lost in transit. If you feel that your order is taking longer than expected to arrive please contact us.

:: Undelivered Items Returned to Us
If an order is returned to us by the courier because the customer did not collect or rearrange another delivery we will have to charge a second delivery.

:: Change of Delivery Address
Once an order has been dispatched from our warehouse the couriers impose a £6 charge to change address. We will have to charge this to the customer if changes need to be made.

:: Lifetime Guarantees
Some of our manufacturers offer a lifetime guarantee on their products. This covers the product against defective materials and workmanship. These guarantees are limited to the failure of the product under normal usage and repairs or replacements will be at the discretion of the manufacturer. All postage costs will be undertaken by the customer for claims made under a lifetime guarantee.